Italist.com Arvustust - 113

Ordered a couple of Zegna

Ordered a couple of Zegna suits recently, super excited but man, it was a mixed bag. Shipping was lightning fast, no complaints there. The suits are definitely the real deal, no question about that. But the customer service? That's a different story. My bank called saying they tried to charge me twice, had to block my card. Reached out to them, and got crickets in response. And the packaging? Got my suits in a plain shipping carton with no dustbag or suit cover. For a luxury brand, that’s just odd. Reached out to customer support multiple times, even before they shipped, asking for a dustbag. Nada. Feels like they dropped the ball on this one.

I recently bought something from

I recently bought something from this site and was happy with the price and the customer service. They were quick to respond and very helpful. However, when I tried to return the item, I discovered it was quite pricey to send it back from the UK. Unlike Farfetch and Cettire, where they handle all the returns stuff for you, here you have to deal with UK duty yourself and you lose the return Italian duty, which is tough to get back. If you're absolutely sure you won't need to return anything, it's a good deal. But, if there's a chance you might, other sites might be safer, even if you pay a bit more.

I had such a rough

I had such a rough time with this store. If you're not in the EU, don't even bother. I bought a few things, but returning them was a huge headache. The shipping costs were really high, and then I had to pay a crazy amount just to send them back. It doesn't make sense because I was returning them to the same country they came from. It's really frustrating and feels like they just want to squeeze more money out of you. Definitely won't be shopping here again, not worth the hassle.

The website offers high-quality

The website offers high-quality items; however, the return policy is very penalizing. I ended up losing almost $150 on a single item returned simply because of the return fees. I do not recommend this website unless you are sure you will not need to return the item.

I grabbed these Valentino sandals

I grabbed these Valentino sandals from italist.com on 30 September 2024, paid all duties upfront. But guess what? They labeled my DHL package as duties not paid. It's been sitting in my city for 5 days now, and DHL refuses to deliver it. Seriously frustrating!

Please avoid buying from this site.

Please avoid buying from this site. I got a pair of shoes that were fake for sure. I sent them back the very next day, but it’s been two months and the support team never answers my emails, and I still haven’t gotten my money back. This is a scam!

Counterfeit items, company stopped responding

I've ordered from italist in the past and hadn't had any issues until last year when I ordered a Givenchy tote and baseball hat. My tote was sent with a dust bag that had multiple holes in it, different material and incorrect stitching/embroidery that differ from authentic Givenchy items I have. When I emailed them about it they assured me my items were authentic and that they had mistakenly sent a faulty dust bag. They gave me a $70 credit for the issue. Fine. Fast forward to last week, I submitted another order for Givenchy logo pool slides just to be able to use my $70 off. Today, I received another order completely obvious counterfeit item. I'm able to compare them to the pair I already have so it's clear the materials are different, the sizing is different, the box reeks of chemical as soon as you open it, there's stickers and stamps on the item that don't come on authentic givenchy items. Not to mention, this item comes with two dust bags and the italist order didn't even come with 1. I'm honestly just so disappointed. Now it makes me second guess keeping the other items I ordered as those are likely counterfeit after all. I feel like I've been scammed. Paying all this money for items marketed as authentic but they're not. I pray I can get my money back as no one has money to waste right now. This is so upsetting

Ignore instead of refund: Return Ignored and No Response after >50 days!

I purchased a brown Ferragamo bag on Italist.com on May 17th, order 00605873. I received a light beige bag (wrong shade) in a few days instead of the brown one. I filed a return and I returned the wrong bag to Italist in perfect condition, with all tags and documentation, on May 28, 2025. The package was delivered and signed for at their Milan partner boutique (confirmed by DHL). Since then, more than 50 days have passed, and I still have not received my refund. Despite following all return procedures exactly as instructed, Italist has: Failed to process my refund within the promised time, Ignored multiple follow-up emails (sent June 12, June 19, June 20, and July 2), Provided no clear communication or explanation, And stopped replying altogether. I have had to escalate the matter to the Better Business Bureau (BBB Complaint ID 23510310) and the U.S. Federal Trade Commission (FTC), and I’m working with my bank to dispute the transaction. As a customer, I feel completely neglected and misled. Italist’s handling of this return is unacceptable, and I warn others to be extremely cautious when shopping with them. DO NOT BUY ANYTHING AT ITALIST.com! I will continue to escalate this issue and share my experience until I receive a full refund.

I gotta share my latest

I gotta share my latest experience with Italist, and it's been a headache. My wife bought a Max Mara Ludmilla Coat for over $5,000 CAD on September 7, 2024. When it arrived, it was stuffed in a tiny DHL box, so the coat was all wrinkled. And the $175 CAD belt was missing! I reached out to Italist right away, but they were no help at first. They showed a video with the coat and packing slip but nothing about how it was packed. After weeks of back-and-forth, they finally admitted the package might've been tampered with. But instead of just sending the belt, they told me to return the whole coat for a refund. My wife loves the coat, and finding another one is nearly impossible. All I want is the missing belt, but Italist keeps refusing. Their delays and lack of help are frustrating, and I'm losing trust in them. Returning the coat now feels risky, like they might mess up the refund. It's crazy that after spending so much, we can't get a simple belt. If Italist doesn't step up, I'll have to take this to consumer protection. Super disappointed and wanted to warn others about dealing with Italist. Still unresolved, and it feels like I'm talking to a wall.

I bought a Palm Angels hoodie

I bought a Palm Angels hoodie, and it was very small. I requested a refund, and they accepted it. I did not have my waybill, so I emailed them and went ahead and purchased the correct size. Wrong decision. I thought they would communicate with me since I purchased another hoodie. NOPE, they never once have returned an email. Oh, and I have sent many. I received my second package, which was not the item that I had purchased. So once again, I emailed them and sent videos. No response, of course, so now I’m out of almost $1000, and I now have to make a claim with my bank. This is completely unprofessional & SHADY!!!!! I would never purchase anything from this company. Do not take the chance. If you want something similar to what they sell on their website, I would shop at Cettire and Farfetch; these companies are prompt and honest. I own several companies myself, and I would never treat my customers this way. I lost my husband and daughter this past year. I don’t have time for people like this. So I’m just trying to warn you guys about this situation.

Whole experience felt incredibly deceitful

So, I signed up for italist's "Infinity" membership because they promised a 15% discount. What they didn't make clear was the €150 fee that hit my account later. This crucial detail was buried in the Terms & Conditions. Felt like a total scam to me. When I contacted customer service, they gave me a generic response saying the fee is non-refundable but that I could "make up for it" through discounts. Honestly, these discounts aren't even special – you can get similar or better deals on other sites like Farfetch without paying for an expensive membership. This whole experience felt incredibly deceitful. Watch out for this company – they lure you in with discounts, slap on a hidden fee, and then refuse to refund it. I've canceled my subscription and won't be coming back to italist.

I signed up for an

I signed up for an account to buy something and thought the payment info they asked for was just to keep on file. But then, boom, I got hit with a €150 membership fee before even buying anything. No way did I agree to that! From what I read in other reviews, seems like I'm not the first one to get tricked by this. The “sign up” button doesn’t even mention a fee, it’s hidden somewhere else. I emailed customer service right away, like 10 minutes after signing up, but they said tough luck, I agreed to the fee by making an account. Now I'm stuck paying for a year. Avoid this place, seriously. They act like they’ll help in reviews but then say there's nothing they can do. Now I gotta deal with my bank to get the money back. What a scam.

A lot of troubles

So, here's my story. I stumbled across this website that promised a sweet 15% discount if I signed up with my email. I thought, "Great, I'll get some sales notifications like usual." But boy, was I wrong. A few days later, I checked my bank account and saw a $300 charge for a subscription I never agreed to. I was floored. In this economy, who charges that kind of money for a subscription without clear consent? I reached out to their customer service multiple times, but all I got were generic responses and no real help. Canceling? Almost impossible. Now, I’m disputing the charge, and it’s been a nightmare. Seriously, stay away from this company. They’ve been nothing but trouble, and I haven't even bought anything from them!

Ordered an item for £485.58, inclusive

Ordered an item for £485.58, inclusive of €144.54 customs duties. Received a refund of £252.71 but had to pay £232.87 to my credit card for the "privilege" of trying on the item. Italist customer service's explanation cited a refund of €302.29, deducting €27.00 for return shipping and €67.63 for duties and courier fees. Previous experiences with European websites offered full refunds, including customs duties upon return. The discrepancy between the stated customs duties in the order email (€144.54) and the refund (€67.63) raises concerns. Additionally, the distinction between shipping costs and courier fees seems dubious. Only the return shipping charge appears justifiable; the rest appears deceptive.

Avoid buying from this site

Avoid buying from this site if you're unsure about the fit! I received my package on Dec 9 and needed to return it by Dec 23. I requested a return label on the 23rd, but they denied it, claiming the return window had closed. Apparently, "within 14 days" means business hours only. Their customer service was a nightmare. I had to contact four different reps before Matt finally helped me. The others just repeated that my return was "expired" without any real assistance. The whole process was extremely stressful, especially around the holidays. If you do shop here, make sure you're absolutely certain about your purchase, because their return policy is strict and the customer service isn't helpful.

Super frustrating

I used to order from italist without any problems until things went south last year. I got a Givenchy tote and a hat, and the tote came with a dust bag that had holes, weird material, and dodgy stitching. They said it was a mistake and gave me a $70 credit. I thought, okay, mistakes happen. So, I ordered Givenchy slides recently, hoping to use that credit. Big mistake. What I got was clearly counterfeit. The materials felt off, the size was wrong, and the box smelled like chemicals. Plus, no dust bags, unlike my genuine pair. Now, I'm questioning everything I've bought from them. I've tried contacting them six times with no luck. It feels like a scam, and I'm just hoping to get my money back.

Poor customer service

I recently had a bit of a mix-up with this company. While checking out, I accidentally signed up for their service. When I realized the mistake, I asked for a refund, thinking it would be straightforward. But no, they turned me down and, instead, tried to push me into buying more to make the most out of the subscription I didn't even want in the first place. It felt like they were more interested in squeezing extra purchases out of me than actually fixing the issue. Honestly, with so many other luxury goods options out there, I don't see a reason to stick with a company that doesn't prioritize customer satisfaction. My advice? Look elsewhere for your shopping needs.

You won't believe what happened

You won't believe what happened with my latest purchase. I thought I was getting a great deal, but boy was I wrong. The price looked good at first, but surprise, surprise! They added extra charges out of nowhere, claiming it was for duties. When I reached out to customer service, hoping for some clarity, it was a nightmare. They were rude and unhelpful, and I felt like they were avoiding the truth. It's even more frustrating because their staff assured me everything was included in the price. But that turned out to be a lie! And to top it all off, I discovered they might be charging me for a subscription I never agreed to. Seriously, be careful with them!

Really disappointing and unfair

I thought I was just signing up for a newsletter or an account, but then, out of nowhere, a $150 membership fee hit me. There's no clear info about costs when you're signing out, which feels sneaky. Honestly, it seems like they make more money from tricking people into these subscriptions than from selling actual stuff. When I realized the mistake, I requested a refund immediately, but they refused, even though my membership was only active for a few minutes. It's frustrating that a company can operate like this, taking advantage of people's confusion and distractions online. This kind of practice shows a lack of integrity and respect for customers.

So frustrating

I had a frustrating experience with this company. I returned an item back in May 2025, and here we are, late September, and still no refund. Dealing with their customer service was a nightmare. They were not just unhelpful but downright dismissive, always coming up with different excuses instead of solving my problem. It felt like they were just pushing me around and didn’t care at all about resolving my issue. The refund process was painfully slow, much slower than I ever imagined. It's been months, and I’m still waiting. If I could, I'd give them zero stars. I’m beyond disappointed and would definitely think twice before shopping here again.

So frustrating!

Ordered glasses from this company, expecting the usual wait, but it turned into a wild goose chase. After 17 days, I got curious and contacted support. They gave me someone else's tracking number first—like, what? Then, when they finally sent the right one, it turned out my order hadn’t even shipped yet. I asked for a refund, and they promised to cancel it. But surprise, no cancellation confirmation came through. Emailed them again, only to be told they can’t cancel it because they think it’s lost in the mail. But the tracking clearly showed it never left their place. So frustrating! How can they mess up this bad and still be in business?

I ordered from this brand

I ordered from this brand because they said delivery would be quick, like 2-4 days, and I needed the stuff urgently since I was moving. I even told them about my deadline a bunch of times. But they took forever—two weeks instead of a few days. Seriously, that’s false advertising. So, by the time it arrived, I was already living somewhere else. I had to ask my sister to help find the package, which was super stressful. Now they expect me to pay for return shipping and duties for something I never got? That's just wrong. It feels like they shipped it late just to make a sale. I’m really frustrated and won’t be paying for their mistake.

Caution is advised when considering

Caution is advised when considering this company. Despite tempting discounts, the lack of effective customer service poses a significant risk. A purchased YSL hoodie, returned promptly due to sizing issues, failed to result in a refund. The subsequent month of unresponsiveness from customer service forced involvement of the credit card company. Shockingly, images of a stained, allegedly worn sweatshirt were presented as grounds for denying a refund. Such questionable practices left me distressed and financially compromised. The touted savings of £100 are not worth the associated mistrust and dissatisfaction. Proceed with caution.

Be careful with this one!

I had a rough time with this website, and it's been a bit of a rollercoaster. Ordered some shoes, and when they arrived, I could tell right away they weren't the real deal. Tried to return them the very next day, thinking it would be a straightforward process. Well, that was two months ago. Since then, I've been sending emails, hoping to get a response or at least my money back. But nothing, absolutely no reply from their customer service. It's like I'm talking to a wall. Feeling pretty frustrated and kind of ripped off at this point. I just want my refund, but it's looking like that's not gonna happen. Be careful with this one!

I thought I'd give this

I thought I'd give this site a shot for a beanie, but things went south fast. Dropped $108.61 on May 13, and by May 20, bam, an email saying my order was canceled. They blamed it on a stock issue, offered me store credit, but no refund. Seriously? I’m stuck spending my money only with them? That’s not fair. Most items aren't even in stock, and prices are through the roof compared to other places. And let's talk customer service—getting a reply takes ages. I’m definitely contacting my credit card company to sort this out. Be careful shopping here; it’s just not worth the headache. Save your time and money and look elsewhere.

I can't believe what a

I can't believe what a mess my shopping experience with Italist turned out to be. I sent back a pair of Versace jeans nearly two months ago, and I'm still waiting on my refund. We're talking about 191€ here, not pocket change. Italist's customer service? A complete joke. Every time I reach out, they just send me the same old canned response about waiting for the boutique to confirm receipt. It's frustrating because I know they’ve had the jeans back for weeks now. I had to get my bank involved and even reached out to the BBB. Honestly, save yourself the headache and avoid Italist. Shopping online shouldn't be this difficult.

You won't believe what happened

You won't believe what happened with my recent shopping experience. I joined this membership thinking it was a great deal, but it turned into a nightmare. They charged me $534.97 without any clear reason. After numerous attempts to resolve it directly with them, I had no choice but to dispute the charge through my credit card. Thankfully, I won the dispute, and they're refunding me. It's a relief, but such a hassle! Just a heads up, be cautious if you're considering their services—things might not be as straightforward as they seem. Wouldn't want anyone else to go through the same mess! Always double-check the fine print.

My nightmare

I thought I found the perfect sandals, but it turned into a nightmare. The ones I got were way too small, so I sent them back the next day. I filled out the return request online, thinking it’d be smooth sailing from there. But no, three weeks passed, and still no refund. Trying to contact their customer service? Forget about it. It's like they vanished into thin air. I'm currently searching for ways to get in touch because this is just ridiculous. It’s been such a hassle, wasting so much time for something that should be simple. It’s frustrating dealing with a company that doesn’t seem to care about its customers.

I don't usually write reviews,

I don't usually write reviews, but I had such a frustrating experience with italist that I felt compelled to share. I ordered wedding shoes, and they didn't fit and clashed with my dress. I returned them the next day with the tag still on, thinking it’d be straightforward. Nope! Getting a return label was a nightmare; I had to contact them and wait a week. Then, two weeks later, they emailed me saying they wouldn’t accept the return because of a scuff on the sole. I only tried them on for like two minutes in my apartment! Their customer service was no help at all. Honestly, I wouldn’t recommend this site to anyone.

Don't waste your time

I decided to give this company a try, hearing mixed things but wanting to see for myself. Placed an order, and everything seemed fine until I got a message saying it was canceled because the item wasn’t in stock. Well, that was annoying, but I figured they’d sort it out. I emailed them several times, hoping for a refund or at least some update. Just silence or generic responses, nothing helpful. Now, I’m in this back-and-forth with my credit card company, disputing the charge. It's frustrating beyond belief. Honestly, it's such a hassle, and I’m not sure I’d risk ordering from them again. Lesson learned, I guess.