CarComputerExchange.com Arvustust - 67

I reached out to customer

I reached out to customer service for some help with my order. They were super quick to respond and got everything sorted out in no time. I haven't managed to install it yet because it's been raining non-stop here, but I'm planning to get to it as soon as the weather clears up. Really appreciate how fast they handled everything. Thanks for the quick turnaround!

Ordering the PCM was easy

Ordering the PCM was easy. I was a bit confused because it didn't ask for the VIN until after the order was placed. I would have been more comfortable putting that info in before submitting payment information. It took about 2 weeks to get the PCM and I just got it so haven't installed it yet.

I initially ordered the wrong part

I initially ordered the wrong part, and returning it was a bit challenging. However, after some back and forth, they eventually provided me with a refund. While it wasn't the easiest process, I appreciate that they ultimately came through for me.

Not good

Okay, picture this: I thought I'd finally sorted out the whole car issue when I got this new part. At first, it seemed like a winner—no more random dying or that annoying "no bus" message on the odometer. But then, bam! The check engine light pops up, and the transmission starts acting up, refusing to shift properly. So, I gave them a call, and they were cool about it, asking me to send it back for a fix. In the meantime, I put my old part back in, and guess what? No check engine light, but the car's back to its old tricks, randomly dying again. It's been a rollercoaster, let me tell you!

I took a chance sending

I took a chance sending my device for repair, but it didn't go as planned. After waiting two weeks, my ECM still wasn't fixed. I figured things happen, but then I had to wait another 15 days for a refund. When nothing showed up, I had to call customer service to find out what was going on. It was frustrating that I had to chase them for updates on my refund. It feels like they forgot about me and my issue. This experience has left me disappointed and unsure if I can trust their service again. I really hope they improve their process because waiting around is no fun.

I thought I'd found the

I thought I'd found the perfect deal with the "Lifetime Warranty" on my new car part, but I was in for a surprise. The website didn't mention that the old part had to be returned within 7 days or the hefty $300 restocking fee. Living in a big city, it's not easy to get the Ford dealership to act that fast, and there's no way I'd trust anyone else with my car. Felt a bit misled and wish they were upfront about these conditions. It's such a hassle and really made me rethink my purchase. Not cool, especially when you're trying to keep your car in top shape.

I ordered a computer that

I ordered a computer that was supposed to be ready to ship once they programmed the VIN. Weeks went by, no word, so I called them up. They said they didn’t have a good core to program and had no clue when it would be ready. Really frustrating, especially since they didn’t even bother to update me about the delay. Just when I was about to cancel the whole thing, I got a notice saying it shipped. Surprisingly, when it arrived, it worked just fine. But man, that waiting game was stressful. They need to work on their communication big time.

I ordered a part, but

I ordered a part, but the first one was faulty. It took quite a few calls and emails to sort it out, which was kinda frustrating. They sent a replacement, which worked fine, but the process wasn't smooth at all. There was no return mailer included for the faulty part, so I had to figure that out myself. And then, after sending it back, I still haven't heard back if they got it and when I'll get my credit. The product's good now, but they really need to make their communication and return process easier.

I made multiple calls to

I made multiple calls to inquire about the expected timeframe for the shipment and delivery of my order. Surprisingly, I received three different dates during these calls. Frustrated by the lack of consistency, I had to make yet another call to obtain a final update, especially since it had been nearly three weeks beyond the initially expected delivery date.

I purchased a refurbished unit

I purchased a refurbished unit from this company and, at first, it seemed like a good deal. The device fixed the issues I was having and it was fairly priced. However, the "Lifetime Warranty" they offer is really tricky. They ask for proof that you followed their checklist, but they don't specify what counts as proof. I did everything they asked, but there's no clear way to show it. It feels like they’re making it impossible to actually use the warranty if something goes wrong. I think this could be a problem down the line, especially since it's a refurbished unit and probably will fail at some point. I'm keeping a record of my interactions in case I need to take legal action in the future. I appreciate the part and the price, but I’d be cautious about their warranty promises. I’ll let others know about my experience, both good and bad.

So frustrating

I had a frustrating experience with a part repair service. I sent my TIPM in for repair and was initially told it would be ready soon. But after 75 days, with no part in sight, I started to worry. I made five phone calls and sent a couple of emails to customer service asking for an update. Each time, I was assured it was done and would ship soon, but nothing happened. Finally, after all that waiting and hassle, I just asked for my part back. Meanwhile, I heard about MAK's, ordered from them, and the TIPM arrived just two days later. The difference in service was night and day. It's clear where I'll be going next time I need something.

In my opinion, Car Computer

In my opinion, Car Computer Exchange has proven to be one of the most incompetent and unreliable companies I have ever dealt with. I made a purchase of an ECU on September 29, 2023, and received the item on October 18, 2023. The reason for the delay, as explained by them, was that the initial unit they had in stock was defective, and they had to order another one for me. While I understood this to some extent, a delay of over three weeks is already quite significant. However, the situation took a turn for the worse when I received the replacement item on October 18, only to discover that it was also defective. I promptly initiated the return process on October 19, hoping for a quick resolution. Unfortunately, further delays ensued in receiving a replacement. What disappointed me most was the lack of concern from Car Computer Exchange, especially considering that my vehicle could be my only means of transportation. They did not seem to prioritize the situation or take any proactive measures to ensure a timely resolution. Given that the issue was caused by their mistake, I expected them to offer expedited shipping or other accommodations to rectify the situation promptly. Moreover, their communication throughout this process was severely lacking, and their disregard for customer satisfaction only added to the frustration. Waiting until November 2 to inform me that the replacement item is finally on its way back is unacceptable, given the significant delays I have already experienced.

I had quite a frustrating

I had quite a frustrating experience with this company. After spending $695 and expecting my computer in 2-3 days, it took 11 days to arrive, and it wasn’t even the right one. Tried calling customer service, got hung up on thrice. When I finally got through, they told me to return the part but made a big show of checking their stock. Two weeks passed without the correct part arriving. Called again, and they said it’d take another 7-10 days since they were waiting for it from a vendor. Asked for a refund, and they said it would take 7-10 days. Three weeks later, after many emails (no phone calls allowed), I got a refund that was $200 short. They pointed to their refund policies, but nothing explained the deduction. Ended up buying from an eBay seller and got a working part in two days.

I purchased a PCM

I purchased a PCM for my 2000 Dodge Durango 5.9 L from Imperial Car Computer Exchange. However, upon installation, I started experiencing issues such as an intermittent O/D Off indicator light, which was not present with my original PCM. Subsequently, a "no bus" error code appeared on my odometer display, preventing the engine from turning over. These problems did not occur with my original PCM. Despite returning the faulty PCM to Car Computer Exchange almost two weeks ago, I am still awaiting a repaired or replacement PCM. My experience with their parts and customer service has been poor, and I would not recommend Imperial Car Computer Exchange.

I wouldn’t recommend them

So, I thought I'd give this company a try when my computer started acting up. They sent me a replacement, but it seemed like the new one had even more issues than the old one. I spent hours trying to sort things out, and when I asked for a refund, they said everything needed to be handled through email. But guess what? No one ever replied to my messages. It was like talking to a brick wall. I ended up losing both time and money, not to mention the headaches. Honestly, it's better to find a company that actually supports its products and customers. I wouldn’t recommend dealing with them unless you want to end up frustrated and out of pocket.

I ordered an ECM for

I ordered an ECM for my Ford from this place, but it was a total disaster. First, the part took way longer to arrive than they said it would. Then, when I called the locksmith, he couldn't get the thing to work after two hours of trying. I sent it back, got another one, same issue—still wouldn't work. They told me to send it back for a refund, but guess what? No refund. I kept contacting them, and they kept giving me excuses, even asked for my PayPal info, which I sent. After that, radio silence. It's been three months now, and I'm out $551, including the locksmith and extra shipping. Total scam, just took my money and ran.

I sent my 2012 Grand

I sent my 2012 Grand Caravan TIPM for a repair, thinking it’d be a quick fix. They initially said 7-10 days, but after 3 weeks, there was still no timeline. I needed my car back, so I asked for a return and refund. The lady assured me they’d send it back and refund me. The part came back soon enough, but I had to keep calling for my refund, which took another 3 weeks. When it finally arrived, it was $100 short. I called to ask why, and the lady rudely pointed me to their return policy. Turns out, they don't refund shipping and charge a steep 25% processing fee. Frustrated to lose $100 for absolutely nothing done on my part.

I ordered a computer module

I ordered a computer module on a Sunday afternoon, and by Monday morning (Veteran's Day), I decided to cancel it. Car Computer Exchange (CCE) confirmed the cancellation quickly and promised a refund within 7-10 business days. They did give a heads-up that if I didn't see the refund by the 11th day, I should contact their accounting team. That kind of made me suspicious. Unfortunately, my hunch was right. The refund didn't come through on time, and I had to dispute the charge with my credit card company. Luckily, I won the dispute, but the whole experience left a bad taste. CCE seemed to lack integrity and honesty.

I decided to buy a

I decided to buy a PCM for my jeep, thinking it would solve my problems. I gave them all the info they needed, and they sent me one. Well, my jeep wouldn't start at all. I sent them pics and all the diagnostics, returned the PCM, and they sent another one. This time, the jeep started but then died after a minute. Frustrated, I sent back everything again and asked for a refund. They only gave me half back, citing their return policy. It took them three weeks to do so, not the 10 days they promise. Honestly, their equipment is faulty and their business practices are shady. Be careful if you decide to deal with them.

Got our car computer yesterday

Got our car computer yesterday and, honestly, it’s been a bit of a headache. We got it installed thinking it’d be an upgrade, but it’s been nothing but trouble. While driving, the car hesitates and even has the nerve to shut off completely sometimes. Imagine cruising down the freeway, and suddenly your car just decides to take a nap — super scary stuff. It’s actually worse than the old computer we had. We expected better performance, but this thing’s been turning off more times than I can count. I’m hoping there’s some fix or maybe we got a dud, because right now, it's a roller coaster ride I didn't sign up for.

I've had quite the ordeal

I've had quite the ordeal with this company. After waiting weeks for my order, all I got were automated responses and empty promises about delivery. It was frustrating, and I decided to cancel. But guess what? They shipped it anyway! I sent it back right away and asked for my promised refund. Weeks passed, and still nothing—no sign of my money. It's like they're playing a game, hoping people won't fight back because of the hassle and costs involved in legal action. Honestly, it's infuriating. We need to come together and consider a class action lawsuit to finally hold these guys accountable for their actions.

I decided to get a

I decided to get a PCM online, and everything seemed fine until the site skipped asking for my VIN. Thought it was odd, so I called customer service. The operator had me read my VIN twice, and then told me it didn't exist, which was strange since I took it straight from my vehicle's title. Despite this, they still charged my account. Feeling frustrated, I requested a refund immediately. Now, I'm just waiting and hoping to see my money back soon. It's been a bit of a hassle, and I'm not too thrilled with how this is playing out. Just wanted a simple order, but it turned into more of a headache than expected.

Got this new computer for

Got this new computer for my car, was really excited to get it running. Plugged it in, hooked up the battery, and connected my OBD2 scanner to check everything was working. But, guess what? Got this error message saying it couldn't communicate. Spent ages checking all the fuses and plugs, making sure everything was secure and in place. Double-checked, even triple-checked, but still no luck. It was really frustrating, like hitting a wall. Thought it was going to be a smooth setup, but now I'm stuck trying to figure out what went wrong. Definitely not the experience I was hoping for with this upgrade.

Let me tell you about

Let me tell you about this rollercoaster of a situation with the computer I got from your place. So, it arrives, and guess what? Doesn't work at all. I reach out to support, and they suggest getting a locksmith to fix the key fobs. So I get one, and turns out it’s not the fobs but the pcm that’s messed up, thanks to some flashing issue. The locksmith says I need to clone my old computer to the new one, and wants $385 for it. Now, I’m stuck without a car and out the money I spent on this faulty part. Frustrated doesn’t even begin to cover it. I really need this sorted out quickly.

I bought a rebuilt PCM

I bought a rebuilt PCM for my truck and it was a mess. Installed it, got a "check gauges" light, then the truck died while I was trying to get it to the mechanic. AAA thought the alternator was bad, but the mechanic said it was fine. I told Carcomp what happened, and they said to send the PCM back for a refund. They took three weeks to process it and only gave me half my money back, not counting shipping. Their website says you can get a refund or exchange if the PCM doesn't work, but they didn't follow through. Wish I had read the bad reviews on the BBB site first. Avoid them!

I ordered a computer from

I ordered a computer from this company and things went downhill fast. They sent me a faulty one right off the bat. I had to pay out of my own pocket to ship it back, which was frustrating. Then, they told me they couldn't even program a replacement. I asked for my money back, and guess what? They only refunded half. I'm seriously disappointed with how they handled everything. It's a company that I can't see myself trusting again. The whole experience felt like a bad joke, and I ended up losing money and time. Not the kind of service you expect when making a purchase.

Terrible experience

I had such a terrible experience with this company! I sent my PCM to get it reprogrammed, expecting everything to be sorted out. But what did they do? They sent me back a completely different PCM with more codes than the original one! Can you believe that? I tried reaching out to them, thinking they’d help fix the problem or give me a refund like they said they would. But they just ignored all my messages. So frustrating! They didn’t solve anything, and instead, my issue got worse. Honestly, steer clear of this company. They’re not worth your time or money.

I recently faced a tricky

I recently faced a tricky issue with my car. The signal wasn’t reaching the number one coil, and I had checked everything. It seemed like the ECM was the culprit, so I swapped it with a new one. At first, it seemed like everything was fixed—the engine purred smoothly, but only for about 10 seconds before it shut off again. Now, I’m stuck wondering if it’s a key reprogramming issue or something else entirely. I'm scratching my head, feeling a bit out of my depth and really need some help to figure this out. Anyone else faced something like this?

I had a really bad

I had a really bad experience with this place. Turns out, they also go by the name Diesel ECM Exchange and have the same address. I only found this out after they charged me $1200 and refused to give it back. Every time I called, they had some new excuse. I felt totally ripped off. They keep changing their company names, probably to avoid bad reviews. I wish I’d checked their reviews earlier—so many people have had the same issues. I can't believe they can get away with this. Be very careful if you’re thinking of doing business with them.

It was a frustrating experience

Man, it was a frustrating experience at the car shop. When I dropped off my car, no one asked if it had an alarm. So, when they called to say my car wouldn't start, I was confused. I called them back and they said I should've told them about the alarm. But how was I supposed to know? When I asked if they needed any info, they said no. Ended up paying twice for the same part to be taken off and put back on. Total waste of time and money. Seriously, if you call them, make sure to mention if your car has an alarm to avoid this mess.