Wireless1.com.au Arvustust - 15

I bought a Razer Blade Laptop from this company

I bought a Razer Blade Laptop from this company, but it stopped charging properly within a couple of months. When I reached out to the support team, they told me to return it. I was worried because my laptop had a lot of sensitive data and project files that I couldn't back up. After talking to a manager, I was told I could send it back without the SSD. I did this, but after some time with no updates, I called them to check what was happening. I found out they wouldn't do any repairs unless I sent the SSD with my personal data. I asked them not to erase the data since I couldn't back it up, and reluctantly sent it back. I just got my laptop back, and all my data was erased. I sent it back without the SSD to avoid this exact situation and was told I needed to send the SSD for the warranty. No one asked for my permission to erase the data. Even after trying to contact Razer, nobody communicated this with me. After reaching out to Wireless 1, I received a call from someone who apologized and took responsibility for the mistake. They offered to send me some high-end Razer gaming gear as compensation and arranged free shipping. It doesn’t recover my data, but it shows they care about customer service and want to make things right, so I appreciate that.

I bought a Razer Blade Laptop, but within

I bought a Razer Blade Laptop, but within a month, it had charging issues. Contacting customer support, I hesitated to send it back due to sensitive work and music production files. After speaking with a manager, I sent it without the SSD, only to discover later that repairs required the SSD. Despite requesting not to erase data, my laptop returned wiped clean. Razer's communication was lacking throughout. After expressing frustration to Wireless 1, they promptly apologized, assumed responsibility, and offered compensation with high-end gaming gear, showing a commitment to customer service recovery.

I had the pleasure of encountering

I had the pleasure of encountering Wireless 1's outstanding service recently, and I'm genuinely impressed. The online shopping experience at their computer store is seamless, featuring a vast array of cutting-edge laptops, gaming peripherals, audio accessories, and smart devices. Moreover, the range of enterprise networking solutions is remarkable. The competitive prices make the overall experience even more satisfying. Wireless 1 has truly set a high standard for customer satisfaction.

Mix of satisfaction and disappointment.

Mix of satisfaction and disappointment. The monitor boasts a robust build, vibrant colors, and sharp imagery, showcasing impressive quality. However, the downside lies in noticeable backlight bleed issues, a concern I promptly addressed with ASUS. Despite the setback, the hope is that it's an isolated case rather than a widespread flaw. Given the $700 price tag, the substantial light bleed is disheartening. Despite this drawback, the monitor remains a worthwhile purchase, offering a commendable overall performance.

The web interface for Wireless1 is straightforward

The web interface for Wireless1 is straightforward for ordering, though I encountered an issue with the absence of a discount code entry section, resulting in an $80 oversight. Tracking orders is a bit cumbersome, requiring multiple steps instead of a convenient single link to Australia Post. Despite these flaws, the site's simplicity and product range were deciding factors for choosing Wireless1. Anticipating incremental improvements for a smoother experience on my next order.

User-friendly website for ordering

User-friendly website for ordering, though the absence of a discount code entry section resulted in a missed $80+ savings. Tracking orders involved multiple steps instead of a direct link to Australia Post, adding complexity. While not flawless, the experience was satisfactory. Anticipating improvements in future orders with Wireless1 and hoping for streamlined processes.

The website is decent, but I encountered

The website is decent, but I encountered several categories with empty listings, displaying no products at all. This issue left me disappointed as I couldn't find what I was looking for in those sections. Improved inventory management would greatly enhance the overall user experience.

I jst bougt a Logitech G29

I jst bougt a Logitech G29 Racing wheel on a Satrdy n it was sent to Auspost by Tuesdy aftnun. Overl Im happy evn aftr bng a litl nervs on th revws, but at th end of th day evrythng went as it shud n ther4 ul see me agn! Gud stuff Wireless 1! :)

The company is good.

The company is good. The gaming monitor arrived a bit late, but that's okay. The weather was bad. I haven't used it yet, but I'm happy with the price. It was cheaper than local stores.

The address auto-complete feature at

The address auto-complete feature at the checkout page poses challenges, frequently misentering unit numbers in addresses. This flaw hampers the overall user experience, necessitating a fix to enhance the platform's functionality and reliability.

The item I received had a tiny crack

The item I received had a tiny crack after removing the sticker from my Ecoflow Delta. Despite this, the machine works fine.

The folks on the phone are nice

The folks on the phone are nice, but they're not great at keeping in touch. They don't send any automatic emails to confirm they got your order, and there's zero updates via email or text as your order moves along. When you try to find out what's going on through email, they take their sweet time getting back to you.

Considering my experience with

Considering my experience with Wireless1, I'd caution against purchasing from them. The company's response to a faulty product was disappointing, as they seemed more inclined to avoid issuing a refund than addressing the issue transparently. In my case, they even disregarded guidelines outlined by Fair Trading, leaving me dissatisfied with their customer service and refund process. Proceed with caution if you're contemplating a purchase from Wireless1.

The instant check-up was puzzling

The instant check-up was puzzling and deceptive, turning out to be pricier than the standard check-out option where I could unselect the shipping insurance. Consequently, I had to go through the check-out process twice, resulting in a waste of my time.

Bought a $2500 laptop, and it's been

Bought a $2500 laptop, and it's been two weeks with no shipment. Constant excuses about the supplier preparing the item, but it seems like they never had it in stock in the first place. Disappointing experience with false assurances.