Shipsmart.com Arvustust - 27

This was my first time in dealing with

This was my first time in dealing with a packing/shipping company to pickup and deliver a piece of antique furniture (a buffet table) from Vancouver to NE Connecticut. The person we purchased the furniture from in Vancouver recommended your company. The communication was easy and uncomplicated. I was given clear instructions of what was required of me in order to pickup the piece, pack it, the customs forms I needed to complete and an update on the delivery at every step of the way. When it came time to set up the delivery, that was easy as well. The driver who unloaded the crate was very friendly and dropped it off as close to the porch as possible on the driveway. When we unboxed the crate, we could tell that extra care was taken by the way the furniture was carefuly packed. There was a mirror which we were afraid it might break and the way the crate was packed, there was no way the mirror would get damaged. The estimate was probably more than the price we paid for the furniture but it was worth paying someone who took special care of it and we're glad we did. It was well worth it to us for peace of mind. Thank you again.

Your company is amazing!

Your company is amazing! From my very first interaction on the phone with your service rep, the great experience started. Quick, effective, pleasant, smooth service. I had to move my parents from NY to my home in VA and had to arrange everything during a week-long visit to help my mom care for my dad, who had a bad fall. I was connected with your company, boxes picked up, all within the same week of my visit. The great service continued when I was contacted to arrange delivery of my boxes to their new home. The delivery team were all awesome!!! I can't thank your company enough for making a tough situation very simple. Thank you, thank you, thank you from the bottom of my heart. What you do day in and day out is very much appreciated.

Upon facing the challenging task of relocating

Upon facing the challenging task of relocating family heirlooms from California to Colorado after my mother-in-law's passing, Bekins suggested Ship Smart due to the small shipment size. This recommendation proved invaluable as Ship Smart demonstrated remarkable professionalism throughout the entire process, culminating in a seamless delivery. I wholeheartedly endorse Ship Smart for anyone seeking reliable packing and transportation services. This experience has restored my faith in finding commendable companies in the US. Special thanks to Richard and Rosa for their assistance.

The team at ShipSmart truly impressed

The team at ShipSmart truly impressed me with their outstanding service. From the initial phone call arranging the shipment of my antique cash register from California to Pennsylvania, to the two individuals who expertly handled the pickup and careful wrapping – every step was handled with care and professionalism. My cousin received the item in flawless condition, and I genuinely value how ShipSmart prioritized the safety of my property. Without a doubt, I would choose their services again.

Relocating from PA to CA last year,

Relocating from PA to CA last year, Ship Smart efficiently managed my 24 plastic containers and a Peloton bike. The pickup was seamless, and the turnaround time was swift. Ship Smart's team displayed friendliness and professionalism throughout. Despite the cross-country move, the cost was surprisingly reasonable. I plan to utilize their services again and strongly recommend them to anyone undergoing a move.

I was beyond pleased

I was beyond pleased with their services. Rosa, the person I dealt with, was top-notch. She explained everything in a way that was easy for me to understand - from their services to the timeline and cost. She also kept me updated on when my package would be picked up, which I really appreciated. And when it finally arrived, it was in perfect condition - thanks to their great packaging.

I recently acquired patio furniture

I recently acquired patio furniture from Ship Smart, and I must commend their efficient service. They promptly picked up the items in PA, expertly palletized them, and shipped to So Cal. The meticulous wrapping and packing at their main facility ensured that every piece arrived in pristine condition. Grateful for the timely delivery, as I was there to receive it. Highly recommend! :)

I had reservations about

I had reservations about shipping a precious family heirloom across the country, but from the get-go, it was a breeze. Despite changing the pickup location and navigating various details, everything flowed seamlessly. The delivery team was exceptionally friendly and communicative, going above and beyond even during rush hour. I wholeheartedly endorse this service for everyone!

Impressed with the exceptional

Impressed with the exceptional service from this company! The customer service team was not only prompt but also incredibly helpful during the transportation of my antiques from AZ to Wisconsin. All items were securely wrapped, arrived undamaged, and the continuous updates kept me in the loop. Referred by a major moving company, and I'm grateful for the recommendation.

Ship Smart was very quick to respond.

Ship Smart was very quick to respond. Their prices were easy to understand and reasonable. The people I worked with were honest and reliable. When I asked for an earlier pick-up, they quickly found a time that worked for me. I also chose to have them crate my chair, and it arrived in perfect condition.

Outstanding communication, with

Outstanding communication, with shipping precisely as promised. Items arrived in excellent condition. The team was consistently helpful, courteous, and respectful. Prompt responses to my queries and thorough explanations of the entire process made for a seamless experience.

The company made what

The company made what we thought would be a complicated process so very easy. From our first contact, they have been professional, helpful, and patient with us. Everyone we have worked with is wonderful. We will definitely use them again for any of our future needs.

Ship Smart made what we thought

Ship Smart made what we thought would be a challenging shipping process very easy. From my first contact, they have been professional, helpful, and patient with us. Everyone we have worked with is great. I will definitely use them again for any shipping needs.

Once everything started moving

Once everything started moving, the service was great! Everything went as described, from pickup to delivery! The cross-country delivery even arrived sooner than expected. I would surely use their services again. This service was for shipping a bed.

Choosing this company to move 500 books

Choosing this company to move 500 books from Arizona to North Carolina was a great decision at a reasonable cost. The process went really well, and all the books arrived safely at our Center. I highly recommend them for big or heavy shipments.

Really good experience overall.

Really good experience overall. The company provided fast, professional, and polite service. They kept me updated throughout, and my delivery went well. I suggest them.

Honestly, our experience with Ship

Honestly, our experience with Ship Smart was a bit disappointing. We enlisted their services to move my daughter from Texas to Ohio, and the crew in Dallas wasn't as careful as we had hoped, resulting in some damaged belongings. Despite this setback, I must acknowledge the commendable responsiveness and assistance provided by their customer service team in addressing and resolving the issues promptly.

Several years ago my mother used Ship

Several years ago my mother used Ship Smart to ship me a dining room table and sideboard. The pieces arrived and were packed incredibly well as if they were being sent by a museum. So when my mother passed away and I needed to ship more of her furniture a thousand miles away, I knew to call Ship Smart. I cannot even begin to tell you how great the communication was - they answered calls, emails and kept me posted on my shipment. When the furniture arrived, it was packed expertly and every item was in impeccable condition. Ship Smart also followed up to make sure every item had arrived. At a time when I was so incredibly upset over the loss of my mother, the employees at Ship Smart were courteous and professional. My mind was totally at ease knowing her belongings were in good hands.

I had a terrible experience

I had a terrible experience with them, and I was left feeling disappointed in every aspect. While they were quick to respond to my questions via email, they didn't take any responsibility for the issues that arose. It felt like a constant bait and switch, from the unexpected price increase after they already had my items to delivering them in a broken condition. And to top it off, the insurance I purchased from them didn't even cover the damages. It's a shame because I had provided them with a detailed list of my items and expected a smooth and problem-free process. But instead, I was left feeling frustrated and ripped off.

Customer Service appeared stretched

Customer Service appeared stretched thin, initially engaging in a satisfactory conversation. After sharing the essential move details, I anticipated a timely estimate but received none by the promised time. Follow-up calls yielded excuses about awaiting a warehouse update. Despite reassurances, the estimate never arrived. Frustrated, I explored a competitor and swiftly secured a compelling estimate, significantly more economical than the elusive one promised by this company. While they may have eventually proven competitive, their inefficiency and unfulfilled promises led me to opt for a more reliable alternative.

Customer service appeared stretched

Customer service appeared stretched thin. Initial conversation was okay. Shared details about the move and pickup/delivery addresses. Promised an estimate either that afternoon or the next morning. Waited until 1 pm the following day with no update. Called again and was told they were waiting on the warehouse for a quote. Promised an email update soon. Almost 12 hours later, still nothing. Tried a rival shipping company, got a great estimate in less than an hour, at less than half the cost predicted by this company. They might be competitive when the actual estimate arrives, but I never got one.

Extremely disappointed with the overall

Extremely disappointed with the overall service provided by ShipSmart. The constant delays and lack of communication were frustrating, coupled with unexpected changes in costs and charges. The handling of my shipment by FedEx Freight was poorly coordinated, leaving me with an unforeseen bill. The promised communication from the movers during the storage unit process was non-existent. To top it off, the final invoice was double the initial quote, catching me off guard. This experience was far from satisfactory, and I won't consider using their services in the future.

I used Ship Smart Jan to relocate

I used Ship Smart Jan to relocate my belongings. Unfortunately, the delivery was delayed by two weeks, and they only sent a driver without a helper. This resulted in my husband having to assist. The final payment exceeded the initial quote by triple the amount, costing more than anticipated. Despite careful packing, fragile items arrived broken, including a damaged chair foot. On a positive note, all boxes were delivered, and the truck driver was friendly. Overall, the experience fell short of my expectations, with unexpected costs and damages.

Beware! The company resorts to paying

Beware! The company resorts to paying over $1000 for the removal of negative reviews on this site. Cross-check ratings on other platforms for a more accurate reflection. This firm functions merely as a middleman for shipping companies, lacking actual trucks or warehouses. Devoid of in-house movers, customer support is ineffective, and their quotes lack reliability. My encounter involved a delivery significantly delayed and costing twice the initial quote. These guys operate like sharks; opt for a genuine moving company instead.

ShipSmart severely disappointed with

ShipSmart severely disappointed with a MONTHS-late delivery, leaving my belongings exposed to Washington's rainy weather, resulting in irreparable WATER & MOLD DAMAGE. Items not water-damaged suffered bends, dirt, and stains. Opt for smaller, accountable moving companies to avoid outsourcing pitfalls. ShipSmart's performance is far from satisfactory. Although some compensation was eventually received, the agonizing process took just shy of a year.

Extremely dissatisfied.

Extremely dissatisfied. Despite prompt responses to email inquiries, the company failed to take responsibility for various issues. The experience felt like a continuous bait-and-switch, with unexpected price hikes after providing a detailed item list. To make matters worse, items were delivered damaged, and the supposedly included insurance offered no coverage. I strongly advise against using this company if you can avoid it.

This company's approach to handling

This company's approach to handling shipments left me uneasy. The experience was marred by their insistence on additional charges, creating an uncomfortable situation. My advice: stand your ground and, if necessary, escalate the matter with FMCSA and FTC. It's crucial to be aware of your rights and resist succumbing to their financial demands.