RunawayTheLabel Arvustust - 49

I ordered from Runaway The Label before my Europe

I ordered from Runaway The Label before my Europe trip and was very happy with my choise. The support team got back to me fast and were really nice when I had some questions. My order arrived quicker than I thought which helped since I didn’t have much time. The outfits looked really pretty – nice fit, trendy, and the fabric feels comfy when you put it on. Just note – they don’t do money back, only store credit. So if you need a diffrent size or something, plan ahead for the return process. I ended up with a bit of credit too :) Overall, a good experiance – just make sure to check the return info before you buy. I’ll order from them again for sure!

I ordered the wrong dress size by mistake

I ordered the wrong dress size by mistake and emailed customer service today, expecting it to be hard and take a long time to sort out (because of past issues with many other online shops). But I was surprised quickly, when Mia replied fast and kindly (I noticed she has many great reviews too). This made me want to buy from Runaway the Label more often, just because of this. Mia is wonderful and I hope she gets all the praise she deserves.

The service was great and the team was really nice.

The service was great and the team was really nice. The delivery was super fast! I bought a Calista Green dress in two sizes because I wasn’t sure which one would work for me. With the help of the team, I managed to send back the one I didn't wear. The dress looked lovely, and I got lots of compliments at the wedding I attended. I will surely shop here again!

Very pleased with the product and service.

Very pleased with the product and service. I often buy clothes from Runaway the label and before the last order everything went smooth. There was a small problem with the last delivery but Mia from customer support handled it straight away and fixed it the very next day. I was quite happy with how it was dealt with. Thanks Mia

Honestly Mia is really easy to work with

Honestly Mia is really easy to work with, silly me waited till the last minute to order my birthday dress, and I emailed her asking if she could send it fast, and she actually shipped it within 5 minutes of my email. The dress looked gorgeous and fit perfectly, I got loads of compliments - total lifesaver.

I lost my store credit and contacted the sales team

I lost my store credit and contacted the sales team, got an answer quick. Mia was the one helping me and she did a good job, taking care of it fast. It was nice to get such nice support, 'specially since not all brands do this well – makes me keen to shop at Runaway The Label again!

Bought a Dress needed for an event quickly

Bought a Dress needed for an event quickly & realized it may not arrive in time. Bought standard shipping & emailed customer service to see if I could pay for upgrade to express. The kind customer service agent upgraded me for free! So thankful for this experience!

I ordered bridesmaids dresses from Runaway

I ordered bridesmaids dresses from Runaway and they look beautiful. The dresses feel high quality, and the lemon color is amazing. Delivery was fast, and Mia was helpful when I had to return something. I’m excited to see my friends in them on the wedding day!

Bought a shirt for a trip I'm going on, got help from a really nice staff

Bought a shirt for a trip I'm going on, got help from a really nice staff member at Runaway the label named Mia who was honest and really helpful, going past what I thought they would. Really recomend this company, love supporting local Aussie brands. A +++++

The quality is cheep for the price you pay.

The quality is cheep for the price you pay. I bought lots of clothes during the mid year sale. First timer but won't shop here again. I'd prefer to spend same or more elsewhere for better quality clothes. One good thing is they ship fast, so it comes quick.

I am really happy with the dress I purchased.

I am really happy with the dress I purchased. I needed to request an exchange, and the customer service was great. They replied fast and were very friendly and supportive. The clothes are made of excellent quality! I highly recommend them!

I've bought from Runaway a few times

I've bought from Runaway a few times & found their stuff cool, special & well made. My last buy had a hiccup with one piece not available. Their CS team emailed me fast to fix it, switched the item to my pick & sent it quick. Legands

I recently returned a product and was really happy with the great customer service.

I recently returned a product and was really happy with the great customer service. Mia helped me a lot from beginning to end. It’s not often you get such an easy and nice experience nowadays! Thanks again Mia.

Fast replies to all my queries and always had

Fast replies to all my queries and always had a plan ready to go! Really appreciate your help and how you stayed on top of everything. It's good to know I can rely on you when needed. Thanks again!

I just returned an item and really liked the great customer service.

I just returned an item and really liked the great customer service. Mia helped me a lot from beginning to end. It’s not often you get such an easy and nice experience nowadays! Thanks again Mia.

gorgeous clothes

Not only does this brand have gorgeous clothes but they also have amazing customer service! My clothing came quick and in perfect condition! I cannot wait to show off my new cloths!

At first, I got the wrong order.

At first, I got the wrong order. Mia and Lucy were really kind and quickly sent me the return label and a new dress. The dress is gorgeous and the customer service was great.

I've bought a few things from

I've bought a few things from Runaway and am always so pleased with the quality. Their customer service is just as good as their clothes too. Always a plesant experience.

The company, especially Christina

The company, especially Christina, was very helpful on the live chat. I recommend talking to them there. They helped me a lot and I had a good experience. Thank you.

Mia was really helpful and replied very fast

Mia was really helpful and replied very fast, fixed a small problem in less than an hour. She made the whole process simple and clear, which I really appreciated.

One really kind staff member went to search for a dress that was listed

One really kind staff member went to search for a dress that was listed as not avaiable online and found the last one. Big help as it was for a bridesmaid.

I made an order on Wednesday and got it by Monday.

I made an order on Wednesday and got it by Monday. This was my first time using this site and the size fit really well! I am happy with how fast it came.

Bought the Annika maxi dress in pink – wow, it looks amazing.

Bought the Annika maxi dress in pink – wow, it looks amazing. The quality is really good and it came quickly. I'm excited to wear it on my trip abroad.

I have ordered from runaway the label several

I have ordered from runaway the label several times and the clothes are always nice, good quality, and arrive very fast. Really like your work

Realy good

Grate cumpany! Realy good custumer servise. Fas delivry. Very happy with my dres. Thay're grate to deal with. Tanks for making it so ezy.

My dress looked absolutly beautiful & the quality

My dress looked absolutly beautiful & the quality was really good, I wore it to a Mayoress Ball & got so many nice comments about it.

Hi, good service. I had a problem with

Hi, good service. I had a problem with a product and they quickly took care of it. Really appreciated. thanks Megan

Support team was really nice!

Support team was really nice! They got back to me fast when I asked about my item and it all got figgured out :)

I'm satisfied with my shopping experience, enjoying most of my outfits

Overall, I'm satisfied with my shopping experience, enjoying most of my outfits. However, returning items internationally has been a challenge. The process of returning just one outfit for store credit has proven difficult, highlighting the need for improved international return procedures. Despite this inconvenience, I appreciate the quality of the clothing and the overall shopping experience.

The online customer service was great.

The online customer service was great. I wasn't pleased with the delay in telling me that one item in my cart was out of stock. They need a faster system so customers aren't let down. But they quickly refunded me and sent my other items right away. I'll be buying from here again.