Insta360.com Arvustust - 94

Bad support.

Bad support. They take 2 days to answer, and the reply is usually unclear, needing more messages. It's been over a month since I began repair, but cameras are still not fixed.

Bought the X4. Within a week, kid

Bought the X4. Within a week, kid dropped it, lens broke, repair = $120+, sloooow process. They say they're super busy, shows product quality.

Avoid if you can!

I got the Insta360 X3 camera and it's been great for my car. It captures everything around me, super handy for those parking incidents or if someone hits your car. It even helped me in court once when someone did a hit and run on my car! But then the camera broke a few months in. I emailed Insta support in January 2025, and it's now February 2025 and I'm still arguing with them. They finally offered a repair, but I have to pay for return postage. Plus, there’s talk of customs charges even though it's within the UK. They want me to send it to some address in Bilston, England, which seems a bit dodgy. During our many emails, they sent scripts to put on the memory card. Weirdly, my camera's serial number changed after that! Customer service has been terrible and very frustrating. Not sure I should risk sending the camera away with all these extra charges. The tech is great, but their after-sales service is shocking. Avoid if you can!

I ordered an Ace Pro

I ordered an Ace Pro camera from Insta360’s website, thinking it would be smooth sailing. Boy, was I wrong. I messed up my address, and the package couldn't be delivered. I contacted customer service right away to fix it, but they were super slow to respond. They kept saying they needed to check with their team if they got the package back. Meanwhile, Australia Post already confirmed to me that it was returned. I even sent a screenshot of the tracking info, but they just dragged their feet. I’m heading overseas soon and really needed the camera, so I was willing to pay the return fee. But they couldn't even assure me I’d get it in time. Finally, I asked for a refund, and they said they’d deduct a fee even though I never got the package. Seriously? Insta360’s customer service is terrible. I was so excited about the camera, but now I just regret not buying it from somewhere else. Avoid buying directly from them if you can.

It all started when my Insta360 X3 camera was lost due to a broken selfie stick

My experience with Insta360 has been extremely frustrating. It all started when my Insta360 X3 camera was lost due to a broken selfie stick. I contacted their customer support in the hope of finding a reasonable solution. However, I was offered a mere 30% discount on a new camera. This was deeply disappointing, as it had taken me two months of careful saving to afford the X3. Things took a turn for the worse when I was informed that in order to purchase a new camera with the offered discount, I needed to have a PayPal account. As I didn't have a PayPal account and had no intention of creating one, this requirement was problematic. To make matters even more convoluted, they suggested a bank-to-bank wire transfer as an alternative. The unnecessarily complicated and cumbersome process left me with the impression that Insta360 was not particularly interested in retaining my business.

Try something else!

I recently splurged on the Insta360x4 from their website, picking up a bundle that included the camera, dive case, and a bunch of other goodies. I even threw in some extra accessories, spending quite a bit. Everything arrived quickly and in good shape, but when I finally got around to opening the box, I realized the magnetic selfie stick backpack holster was missing. I also got an extra thermo camera case that wasn't mentioned. I reached out to their customer service, hoping for a quick fix. Instead, they asked for a ton of proof, like pictures and videos, which was frustrating. After a lot of back and forth, they offered me 50% off if I wanted to buy the missing item again. Feeling undervalued and like they didn't care, I won't be purchasing from them directly again. If you're thinking about buying, maybe try Amazon instead.

Don't buy from Insta360 if

Don't buy from Insta360 if you're in the UK! I ordered the Insta360 Go 3, and it came all the way from China. I wanted to return it within 5 days, thinking it'd be easy because of their "no-reason return" policy. Big mistake. They only give you 14 days from the order date, not from when you get it. They kept stalling, asking why I wanted to return it and suggesting ways to "improve" the camera. They even offered me a measly £9 refund on a £400+ camera to keep it. After countless emails, I finally got the return address, and guess what? You have to send it back to Hong Kong at your own cost, including delivery and customs fees! Their return policy was clearly written to make things hard for customers. I thought buying directly from them would be better than Amazon, but no way! I'll never buy from them again.

Scam

I got an Insta360 Ace Pro 2 from their official store on Amazon, thinking it'd be cool for my projects. But straight out of the box, it had some major hiccups. The battery barely lasted 20 minutes and took forever to charge. Plus, the flip screen showed everything upside-down when used for selfies. Tried all sorts of updates and resets—nothing worked. After weeks of back-and-forth emails with customer service, they wanted me to ship it back to Hong Kong before sending a replacement, which seemed ridiculous. I’m disabled, so dropping it off at FedEx wasn’t easy or cheap. Their service was all over the place, with different reps not helping much. Honestly, it's been a frustrating experience, and I’m still waiting for a resolution. Until then, I’d advise caution with Insta360 products.

Insta360's recent releases have really

Insta360's recent releases have really missed the mark. As someone who loves action cams for their compact design, I've been disappointed since the X2. The X3 is larger and heavier, ruining its usability for cycling. Then, the X4 came along, and it was even worse. By the time the X5 dropped, it was clear they weren't listening. It's just a bulky brick now, with not enough feature upgrades to justify its size. Their selfie sticks can't handle the weight—I've broken three just using the X3. And their lens protectors? Expensive fog machines with zero airflow. I skipped the X4 and hoped the X5 would be better—wrong move. After wasting money on overpriced gear, I’m done with Insta360. They need a serious wake-up call before they lose more customers like me.

If there were a zero-star option

If there were a zero-star option, I would choose it. This company from China is nothing short of a scam. Despite paying $18 for shipping, I never received the package with the ordered product. My attempts to resolve the issue with their customer service have been futile. Each time I call the 800-692-0360 number, I speak to different individuals who seem clueless about my situation. Promised callbacks from a manager never happened, and even assurances of sending a replacement twice turned out to be empty promises. Dealing with these dishonest practices has been a nightmare, and I strongly caution against making any purchases from this company. They should be shut down to prevent others from falling victim to their deceptive practices.

it's a one-star from me

So, I got the Insta360 One RS twin and used it just once. Everything seemed fine until the Flow Rate Stabilization icon vanished from the screen. Tutorials show three swipe screens, but mine suddenly has only two. Plus, the grid scale and sound adjustments are gone too. I reached out to support, and after 24 hours of back and forth, they told me to pay for shipping and make a case to another department for an RMA. They didn't even try reloading the firmware. My camera's just a week old, barely used, and in perfect condition. Things can break, but their reluctance to replace it or admit there's an issue? That's why it's a one-star from me. Expensive lesson learned. Buying Chinese products, you really don't get much protection.

Really disappointed

So, I had this tiny scratch on my Insta360 X3 lens, nothing major, didn't affect how it worked at all. I went to the Turkey service and they hit me with an 8500 TL (~€240) quote to fix it, claiming the waterproof seal would be compromised. Then they suggested a "better" option: just buy a new one for 9500 TL. I thought, seriously? After loads of back and forth with Insta360 global support, all they could offer was a 30% discount in Turkey or 40% in Germany. Still way too pricey for a minor scratch. No real repair or part replacement, just pushing me to spend a fortune or lose features. Really disappointed with how they handle after-sales, especially in places with no other service options.

I've had my little camera

I've had my little camera since 2021 and it worked fine until last year when I decided to use it underwater. I checked the manufacturer's site to make sure it was waterproof. They said it was, but turns out, it isn't. My camera died after a short swim, and I wasn't even diving deep. When I got back from the sea, it just wouldn't turn on. Customer service was no help either. They want me to pay for a new motherboard, the repair, and shipping fees from Hong Kong. I even offered to cover shipping, but they wouldn't budge. It's frustrating to be misled about the camera being waterproof. Honestly, if you're considering an Insta360 camera, you might want to look at other options.

Bought an X4 on September

Bought an X4 on September 28th, 2024. Out of the box, it had trouble connecting to my Samsung S24 Ultra. After recording just 45 minutes of footage, it stopped connecting to both my phone and Galaxy Tab 9. Tried using the Windows desktop app by pulling the SD card, but that failed too. The app blue-screened my $5000 PC with a high-end graphics card. The cell app on Google Play and iTunes is full of complaints about connectivity and bugs. Reviews are suspiciously mixed, with many fake positives. Insta360 wants me to send in the camera for repair, but I’m not paying $500+ for something that didn’t work right from the start. They refuse to send a new one. Avoid this company.

Terrible customer service

So, I ordered this Insta360 Flow 2 Pro gimbal on January 29, 2025, and let me tell you, it's been a nightmare. I’ve sent countless emails, just wanting to know why it’s taking over 30 days to get my order. The one time they responded, they said the engineers needed to get back to me. What? I only asked about the timeline! It feels like they have automated responses, no real answers, until I mentioned canceling the order. Then suddenly, they’re sending me warranty info for a product I haven’t even received. They even asked if there’s something they could do for me. Seriously? It’s like dealing with ghosts. Stay away from Insta360, folks. Terrible customer service.

Pretty rough experience

I’ve had a pretty rough experience with a certain company recently. Ordered something by mistake and immediately tried to cancel it, like they say you can on their site. But guess what? They totally ignored my emails and went ahead with the shipment anyway. Once the payment cleared, they finally reached out, saying it was too late to cancel and I’d be charged if I didn’t accept the delivery. Tried everything to get in touch—emails, web chats, social media—but they just kept ignoring me. It's frustrating how they don't seem to care about what their customers are asking. I’ve got some of their stuff from Amazon before but after this, I’m sticking with other brands.

After a decade with GoPro,

After a decade with GoPro, we decided to give Insta a shot. We mainly use it for adrenaline-packed activities like skydiving and base jumping, but recently took it snorkeling in Fiji and Australia. Sadly, it conked out during one of our snorkeling sessions, just a month after the warranty expired. We reached out to Insta, arguing that such a device should last at least two years under normal use. They replied initially, but then went silent despite our follow-ups. Communication could’ve made this smoother. Disappointed, I'm switching back to GoPro. Never thought I'd leave a negative review, but after ten solid years with GoPro without a hitch, this was a letdown.

Slow customer service

I tried buying an Insta 370 x4 camera worth over £600. I’m in the UK and their customer service is slow, taking hours to reply in chat. I ordered the camera and a U bolt mount for my bike. Didn’t realize it takes 12 days for shipping. But if I pay more and buy a selfie stick with the U bolt mount bundle, I can get next-day delivery. If they have the mounts in stock, why not just send them? I’ve decided to cancel my order and wait for a refund since they billed me immediately. They won’t ship items separately; everything comes together. If one thing is out of stock, you wait for everything. I’ve ordered an action camera instead, and it’s arriving tomorrow.

I bought this fancy instaflow

I bought this fancy instaflow 360 tripod for a birthday trip back in February, but it turned out to be a major letdown. The head didn't work right, and my phone wouldn’t stay oriented in the tripod. I reached out for a replacement six months ago and have been going back and forth with their support ever since. They just keep asking for videos or giving me useless tech advice instead of sending a return label and a new one. I feel like they're just waiting for my warranty to run out. I’ve spent over $200 on a product I can’t even use. I got too busy to keep chasing them, but I think I'll report them to some consumer bureaus soon. This is just not right.

the worst experience I've had with a company

I ordered an Insta360 Flow 2 Pro AI Tracking Bundle a few days ago, and the website claimed it would be dispatched in 1-2 days. Well, it's been over two days, and nothing’s happened. When I reached out to customer service, I spoke with Nazira. She told me the item is on pre-order, which was never mentioned when I ordered it. And if it's a pre-order, why say it'll be dispatched in 2 days? Then she tried to say the dispatch time was actually 14-21 days, not 2. I showed her a screenshot proving it said 2 days, and she just stopped replying. This is the worst experience I've had with a company. Definitely wouldn’t recommend buying from their online store.

I decided to return a

I decided to return a product almost a month ago, and it's been a frustrating ride ever since. Getting my money back seems to be a never-ending process. Honestly, it's like they designed their return system to be as difficult as possible. Every time I reach out for an update, I get vague responses that lead nowhere. It feels like they just don’t care about their customers. I’ve had enough and won't be ordering from them again. Switching to DJI cameras feels like a smart move, and I’d recommend anyone else do the same. It's disappointing because I thought this company had potential, but clearly, they’re not interested in keeping new customers around.

I ordered the Ultimate Motorcycle

I ordered the Ultimate Motorcycle Bundle, expecting the promised 2-day shipping, but it’s been a week and nothing has arrived. I’m super frustrated, especially after reading other similar reviews. There’s no way to call customer service and getting past their chatbot is a pain. When I finally did get a reply, they said one item was out of stock. Why sell something you don’t have in stock? No updates on my order status either. It feels like no one’s actually managing this. They need to be more transparent and keep customers informed. And honestly, for a global product, they should have 24-hour support. This experience has been really disappointing.

Ordered the X5 Essentials Bundle

Ordered the X5 Essentials Bundle after Insta360 said it was back in stock. But guess what? It's chaos. First off, their customer service? Forget about it. The live chat is like talking to a wall, and emails are just recycled replies that don't even tackle your questions. I put in my order, was told to email them for priority delivery, and then bam—an email saying something's out of stock. No clue what item, no shipping updates, nada. Sent a complaint, but I'm bracing for another generic response that won’t solve anything. It's frustrating, and I'm left in the dark about what's going on with my order. Not feeling valued as a customer here.

Bought a camera from this

Bought a camera from this company, but they didn't offer the warranty upfront. Had to buy it separately, which was annoying. Turns out, their customer service is only through email and they're based in China. Not being able to chat in real-time was a pain, and their email response times were super slow. They tried to say my complaints went to spam, which is obviously a lie since my previous emails didn't. When they finally replied, they didn't even answer my questions. Now they're saying I can't get a refund for the unused warranty because it was purchased separately. Makes no sense! Feels like they just want to grab your money and run.

Save your money

I recently bought an Insta360 Flow, thinking it would be a cool gadget. But oh boy, using it was a struggle! I figured returning it would be simple enough, but it's been a nightmare. I requested a return days ago, and still waiting for any response. Tried the live chat, but the guy just kept asking for a video of the issue instead of giving me any solutions. It's frustrating not being able to send it back easily. There's no clear address for returns, and I'm starting to feel stuck with this purchase. I've even emailed a complaint, hoping to get some resolution. Honestly, save your money if you're on the fence—returns seem impossible!

Bought an Insta360 Link2 Webcam

Bought an Insta360 Link2 Webcam and was excited to try it out. Looked promising, but it was a nightmare from the start. Had issues right out of the box and quickly realized there’s zero customer or technical support. Sent multiple emails and reached out on Facebook, but got no real help. They just kept sending automated replies asking for logs, but their system wouldn't even accept the attachments. It's clear they’re just pretending to care. Spent over 30 hours trying to get a resolution, but ended up having to return it to Amazon. Total waste of time and money. Be cautious; some positive reviews seem fake. Save yourself the hassle.

I had a really disappointing experience

I had a really disappointing experience with this store. Decided to buy some accessories, thinking it would be a smooth process. Boy, was I wrong! Their customer service is terrible, it felt like I was talking to robots. They don't seem to care about their customers at all. On top of that, I had to pay for shipping and they didn't provide any return labels. Trying to get help was like hitting a brick wall. The shipping costs were pretty high too. The products themselves seem alright, but honestly, it's not worth the hassle. You'd be better off buying from Amazon or even AliExpress. This whole experience left a bad taste in my mouth.

I hit a snag

I tried to buy FlexiCare for my Insta360 camera, but hit a snag. Turns out, you can only get it within 15 days of activation - something they didn't make clear in their ads. I was told I could get a voucher if I couldn't link the camera to FlexiCare. Later, they changed their tune and said I wasn't eligible. I complained about the confusing info and false advertising. Insta360 admitted the mix-up but only offered a £20 coupon. Considering shipping is £13, that leaves just £7. It's disappointing because the terms were so unclear and I feel tricked. I wouldn't recommend this company because of their poor service and misleading ads.

I tried reaching out to

I tried reaching out to customer support via email, but got no reply at all. So, I decided to use the chat feature instead. After a pretty long wait of 20 minutes, I managed to get through to an agent, who advised me to send an email. But then, in the middle of our conversation, the agent just went silent. I waited for over an hour, hoping to hear back, but nothing came through. What’s even more confusing is that both the bot and the website suggest chatting with an agent if your order’s shipped but hasn’t arrived yet. It's frustrating when the advice doesn't match up. Feeling really stuck with nowhere to turn for help.

Avoid these products until they get their act together!

I recently bought Insta360 Studio and Insta360+, but hit a wall with issues. I reached out to support, and it’s been a frustrating loop ever since. They keep asking the same questions without solving anything. They said they’d escalate my issue to 'engineering,' but I ended up talking to someone else and got the same promise. It's like a broken record. Then, in the middle of the night, I get bombarded with messages asking for info I already sent. When I don’t reply immediately, they wonder why. The software is full of bugs and the support team is beyond useless. Avoid these products until they get their act together!