Hicapitalize.com Arvustust - 107

Although the representative I spoke

Although the representative I spoke with was friendly, waiting for months for this appointment ended up being pointless since they couldn't assist me in transferring funds from a rollover IRA (from my old employer's 401k) to my current employer's 401k. I opted for Capitalize to simplify the process, but it turned out to be a complete waist of my time.

I thought upgrading to the

I thought upgrading to the premium service would be a great move. At first, I was impressed—getting a real person on the line was fast. But things quickly went south. They promised to help transfer my Vanguard 401k to my TSP, and I was assured a notarized form would be sent my way, with all costs covered. Two reps confirmed this, but I ended up waiting endlessly. No form ever arrived, and my follow-up emails and calls vanished into a black hole. It felt like they just gave up on me. Eventually, I had to dispute the charge for the premium service because they didn’t deliver on their promises. It was pretty disappointing, to say the least.

Just went through transferring my

Just went through transferring my 401k to an IRA and thought I'd share my experience. The process was smooth, but there was a hiccup with a promotional match offer. Turns out, to get the match, the transfer had to be done a certain way, which I wasn’t told about. I asked the rep if the 5% match applied, and they didn't mention that transferring by check would disqualify me. Now, I’m stuck with extra taxes and no match to help offset them. While the overall service was good and my funds transferred without issues, I wish the rep had been clearer about the promotion details. Would’ve saved me some trouble!

I tried this company to help with my 401k

I tried this company to help with my 401k rollover. I sent my check to the new bank through them. Someone cashed the check, but no one knows who. Neither bank can find it. Capitalize hasn't replied to my emails or tried to solve this. My savings might be gone. Don't use this company; they might be a scam.

I tried using Capitalize

I tried using Capitalize to move my 401k accounts, and it was a bit of a mess. Took a week just to get a 20-minute appointment. During that week, I kept getting bombarded with emails and texts reminding me about the appointment. When the appointment finally happened, I felt like it was a waste of time. I could've done everything myself without their help. They did promise to send me an envelope to securely send my rollover checks, but that was the only upside. I got my rollover checks a week later, but nothing from Capitalize. Emailed them twice, once to the person leading my appointment, Omari Millsap, and once to customer service. No response at all. Six days later, an envelope arrived, but it was too late since I had already sent the checks myself. Honestly, their customer service was really disappointing. If you're thinking about using Capitalize, you might be better off handling it on your own.

Everything was smooth

At first, everything was smooth and straightforward. But after I finished the rollover call, it was like everyone disappeared. I tried sending emails, chatting online, and making phone calls. Nothing worked. The only way to get in touch with someone was to schedule another rollover, which seems pretty ridiculous. If you don’t need any follow-up, Capitalize would be awesome. But if you have questions or need help afterward, good luck. They really need to work on their communication because it’s frustrating trying to get any answers. Overall, the initial process is good, but the lack of support after is a big letdown.

I had to wait for over six weeks

So, I had to wait for over six weeks for my funds to transfer to my new IRA. Capitalize kept saying the delay was normal, which felt like a brush-off. Then, they made me call my old 401k provider to stop the check and get a new one issued. Now, the new check has to be mailed to me instead of directly to the new IRA account provider because of some guidelines. It was just so much extra work for me, having to micromanage and keep track of everything. Capitalize didn't really help at all; they just made the whole process slower and more complicated. They were basically just an inefficient middleman.

I've been trying to get

I've been trying to get my rollover process sorted with this company, but it's been a nightmare. They don’t even have a customer service phone number, so I had to email them. I've sent five emails over two months and haven’t gotten a single response. It's like shouting into a void. I just want to finish this process, but it’s impossible when they won’t communicate. A company that ignores its customers like this? Definitely not one I'd recommend. If you value your time and sanity, steer clear. It’s frustrating when you can’t get the help you need, especially for something important like this.

I’ve been stuck trying to

I’ve been stuck trying to get my money from this service, and it’s been a bit of a nightmare. My rollover has been in limbo for over a week, and I can’t seem to get any help. They don’t have a phone number or live chat that actually works. I tried reaching out through their "live chat" option, but it’s like shouting into the void—no response, not even a confirmation email. It’s frustrating because I just want to transfer my funds to Webull and move on, but there's no way to get in touch with anyone who can help. It feels like I’m being ignored, and it’s really disappointing.

Using Capitalize was a total

Using Capitalize was a total joke. I shared my personal info, and then some dude from their team calls me, sounding like he's chilling in his mom's basement with Netflix on. We did a 3-way call with Schwab, and even the Schwab rep seemed irritated. They gave me some instructions, but that was it. No follow-up at all. Months went by, and when I checked my Capitalize account, it just said, "This account couldn’t be rolled over." No reason why, even though I did everything they said. It felt like a scam, like they just wanted my data. Don't waste your time with these guys.

I recently tried to roll

I recently tried to roll over my 401K using SoFi and they had me go through Capitalize. What a nightmare! It took ages for them to respond to my questions, and when they did, the answers weren't even helpful. They set up a call to discuss the rollover, but nobody showed up. The worst part? They gave me the wrong address for mailing the check. Instead of SoFi, they gave me Robinhood's address! If I hadn't caught that mistake, I could have lost my entire 401K. Eventually, I decided to deal directly with SoFi. One phone call and it was done, no hassle. What a difference.

I recently had to forward

I recently had to forward a check to rollover my 401k and the company gave me a USPS Ground Advantage label, telling me to use a priority envelope. This was against USPS rules, which left me having to buy my own packaging. The whole process was super frustrating. Plus, the customer service chat took hours to respond. They didn't seem to care that I was out of the market during this long, drawn-out rollover period. It felt like they had no idea what they were doing, and I was left dealing with the mess. Definitely not a smooth experience.

I was a pretty frustrating

I had a pretty frustrating experience with this company. First, they had me on a 3-way call where I still had to do all the talking and waiting. After that, they promised to send me an envelope to mail my check for deposit. It took an unbelievable 22 days to arrive. When I finally got it, they casually mentioned I could have just done a mobile deposit from the start. Really? What’s even the point of their service if they just make you jump through hoops for no reason? It felt like a huge waste of time.

I had a really frustrating

I had a really frustrating time with this company. Whenever I tried calling them, no one ever called me back. It felt like my questions were just too hard for anyone to answer. The whole experience was bad, and I wouldn't tell anyone to use this service. I ended up having to go through them because of Robin Hood when I was rolling over my old 401k. The customer service was just awful and made the whole process stressful. Definitely not recommending this company to anyone.

I’ve been waiting way too

I’ve been waiting way too long for Capitalize to send my rollover forms. It's been over a month since I signed them, but they haven’t sent them to my current retirement account company. I keep emailing and calling their customer service every week, but all I get is the same line about their dedicated team working on it. Seriously, how can this take so long? Feels like they handed the paperwork to a monkey trying to figure out a fax machine.

My rollover remains incomplete

My rollover remains incomplete, the second time it's vanished in transit. Capitalize's communication is consistently lacking. Automated emails go unanswered, leaving me frustrated. The process, ongoing for months, prompts regret for not choosing a more respectful financial advisor instead.

Poor & false service

Hicapitalize web site provides false facts and give the impression that it found your 401K from the company that you think you have it and it turns out to be not true. I don’t recommend using this service.