Hellymoon.com Arvustust - 47

Why is it taking forever to get an order even when

Why is it taking forever to get an order even when I paid for faster shipping for my daughter Homecoming dance? It still hasn’t shipped and I placed the order almost 2 weeks ago. Now I’ll have to buy a different dress because of their slow shipping. Can’t cancel the order, so I’ll have to wait and return it later, and from what I see that’s going to take ages. Customer service is no help at all what so ever.

I tried to give back a dress that didn't fit

I tried to give back a dress that didn't fit and was quite bad quality for the money. I emailed them within 7 days of getting it (2 days later exactly). It took more than a month to get an email back, saying the return had to start within 7 days and I couldn't return it now. Totally crazy- steer clear!

Be careful

Be careful: I ordered a dress on December 14, 2024, and it still hasn’t arrived. I got in touch with customer support and they told me that the delivery is delayed because of weather issues. Now, I am contacting my bank to file a fraud complaint for a full refund.

My prom is in early April, and I still haven't

My prom is in early April, and I still haven't heard anything about my dress, even though I paid extra for both shipping insurance and faster delivery. My order number is WBHMUSSL7517. This site seems like a scam, and I just want my dress now!

Orderd a custom size prom dress it

Orderd a custom size prom dress it was made incorrectlly and was 3 inches too small. They didn't answer emails or resolve anything.

I purchased a dress for my daughter

I purchased a dress for my daughter, using the size chart as a guide, but it was way too small for her. The quality was poor, and the chest pads were so misaligned that they were basically useless. After multiple emails with customer service, I finally received guidance on returning the dress for a refund. I paid to send it back with tracking and shared all the details with them. The dress was delivered to the address they gave me. Since then, I’ve contacted customer service four times over the past weeks, but they haven’t replied. I wouldn’t recommend ordering from this company. They are hard to deal with and do not honor their return policy (which, to be honest, is really bad). Save your cash and shop elsewhere! I'm giving my order number to see if it will prompt a response from customer service WBHMUSSL2208.

I find myself sharing the common sentiment

I find myself sharing the common sentiment expressed by others in this forum. Upon placing an order, I encountered issues with both sizing and product quality. The craftsmanship left much to be desired, as the sequins were visibly attached to lace, raising concerns about the overall construction. Despite reaching out through multiple emails, I have yet to receive any response from the company. It's disheartening when a business claims to accept refunds but fails to uphold communication standards. I feel compelled to share my experience across various platforms to prevent others from falling into the same unfortunate situation.

The company made mistakes with my order

The company made mistakes with my order, sending the wrong item twice. When I had to reorder, I was charged for shipping again. After emailing them, they were slow to respond and didn't want to give a refund at first. Now, they've been "investigating" for over a month, and I'm not sure I'll get my money back. It seems like they might be shipping from a cheap warehouse with high prices. Avoid this company; it feels like a scam. I paid full price and extra shipping but never received the correct item.

I wish I could give them no stars

I wish I could give them no stars. I ordered a dress and they gave me the wrong size. They said I have to return it, and I’m the one who has to pay for shipping, even though it was their fault. Shipping cost me about $20! There’s no phone number, just email, and they keep repeating the same thing. This company is a rip off. Avoid buying anything from them. It’s shipped from China. I’m still waiting to get my money back. DO NOT ORDER HERE!

Whatever you do, please do not order

Whatever you do, please do not order from this company!! I'm in dire need of returning a dress that doesn't fit, and I've sent them four emails with absolutely no response. It's no surprise when I discovered that they ship from China. What's even worse, when I try to sign into my account, it claims I don't even have an account anymore!! This company deserves zero stars.

I'd give this website 0 stars

I'd give this website 0 stars if I could. It's an outright scam. I ordered a formal dress, and they refused to accept returns. No one responded to my emails, and the phone number listed on the website was a dead end. Do yourself a favor and steer clear of this site.

Cheap quality dress

The quality of the dress was horrible. No beds, cheap material, not even a tag. Customer service was non existent. Nobody got back to me when I emailed them twice for an update on my order. Our order came late too. I will NEVER order from this website.

The dress I got didn’t match the photos at all.

The dress I got didn’t match the photos at all. The size chart was off too. When I tried to return it because it was too small, I found out I was just 1 day late, so they refused my return. I won’t order from this company ever again.

Honestly, this company's customer

Honestly, this company's customer service is terrible. I tried reaching out via email regarding a dress I wanted to cancel, but no response. It's been a while now, still no word from them.

Similar to others, we faced problems with

Similar to others, we faced problems with the dress and tried to contact them on the day it arrived, to follow the 7 day return rule. It's been 14 days and 6 emails with no reply yet.

I was promised a fast delivery for the dress.

I was promised a fast delivery for the dress. No tracking details were given. Reached out to customer service and they said it would take over 2 weeks to ship. NEVER AGAIN!

Spent $170 on a dress that didn't resemble

Spent $170 on a dress that didn't resemble the image at all. The primary color is totally absent. Avoid this company.