FreightQuote.com Arvustust - 14

Received quotes from 5 different

Received quotes from 5 different carriers, providing detailed information for informed choice. Opted for the most economical option and was entirely content. Discovered them through recommendations, and they lived up to the praise. Transparent pricing with no hidden fees, plus a reliable tracking system for shipment monitoring. Selected Estes as the carrier, and the experience was highly satisfactory. Effortlessly rescheduled pickup without additional charges, showcasing flexibility.

The website looks great.

The website looks great. Easy to use with no dead ends or old, irrelevant questions that might stress users out. Plus, clicking the back button won’t mess up your whole order! I’d love to find out who created the site.

I reached out via email to my regular

I reached out via email to my regular contact, who recommended the online service. The website is straightforward and intuitive, making the ordering process quick and hassle-free.

Dorothy was super helpful and really

Dorothy was super helpful and really nice to chat with. She sorted out my worries and fixed my quote. I can't say enough nice things about my time with her.

The price were good.

The price were good. Notifications were awesome. The service was great! Thank you very much we will use you again.

Decent, but could be improved

Decent, but could be improved with some enhancements. Specifically, it would be beneficial to have the option to save a catalog of frequently shipped items. Our business revolves around selling parts online, and we frequently ship identical items with consistent dimensions and weight. It would streamline our process if we could easily select from a pre-existing list. The shipping platform is currently straightforward and user-friendly, but it lacks depth. It could benefit from additional functionalities.

The residential delivery fee seems

The residential delivery fee seems unjustified to me. My delivery area is a breeze for drivers; they easily park in a spacious street, unload swiftly, and depart in no time. In contrast, navigating city and commercial traffic, locating dock managers, maneuvering trucks, and waiting for unloading in other areas are genuine challenges. Given the simplicity and speed of my deliveries, a discount would be fair. Any driver who has serviced my residence can attest to the ease and efficiency of the process.

The overall experience was positive

The streamlined pricing process of FreightQuote made it convenient to obtain quotes from multiple companies without extensive outreach. However, the platform could enhance user experience by implementing a feature that allows users to edit information without the need for re-typing. Despite this, the overall experience was positive and efficient for obtaining pricing information.

I find the company's service satisfactory

I find the company's service satisfactory, but I struggle with understanding freight classes, especially when shipping multiple pallets with different classes. It would be beneficial if there were clearer explanations or the option to speak with someone for guidance on ensuring proper classification. Despite this challenge, the overall shipping process functions well.

Freightquote has really simplified

Freightquote has really simplified how we handle our freight shipments. The whole process of quoting, creating, and scheduling is straightforward. They give clear step-by-step instructions, and there are plenty of rates to choose from, making it fast, convenient, and affordable to get our cargo moving.

Dealing with FreightCo has been frustrating due to the mandatory account setup for a rare shipment

Dealing with FreightCo has been frustrating due to the mandatory account setup for a rare shipment. The initial quote provided differs significantly from the post-account setup pricing, making it more expensive with limited choices. This discrepancy and the compulsory account setup for infrequent shipments have added unnecessary complications to the process. Improving accessibility for occasional users and ensuring transparency in pricing from the start would greatly enhance the customer experience.

The company's process is time

The company's process is time-consuming, leaving little room to save before finalizing the order—an inconvenience that hampers the overall experience.

They lack clarity with their charges.

They lack clarity with their charges. Each time I worked with them, they changed my bill after I received it. I was told it would be about $600, but it ended up costing me $850. I raised a complaint, and it took more than a month to get a response. They didn’t address all the issues in my case. Avoid them. Not reliable.

experience was not smooth

The experience with the company was not smooth. I had trouble signing into my account and had to make a new password. Additionally, I was required to input a credit card for payment, despite my company having a credit line with FQ.